{"id":14955,"date":"2020-04-06T20:17:57","date_gmt":"2020-04-06T20:17:57","guid":{"rendered":"https:\/\/content.trulioo.com\/?post_type=resources&#038;p=14955"},"modified":"2023-07-26T23:27:59","modified_gmt":"2023-07-26T23:27:59","slug":"challenger-banks","status":"publish","type":"resources","link":"https:\/\/www.trulioo.com\/resources\/case-studies\/challenger-banks","title":{"rendered":"KOHO: Meet Compliance With Ease"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-koho-counts-on-trulioo-to-provide-a-swift-mobile-customer-onboarding-experience\">KOHO Counts on Trulioo to Provide a Swift Mobile Customer Onboarding Experience<\/h2>\n\n\n\n<p>With a waitlist of over 10,000 people, KOHO launched its beta personal finance product in the summer of 2016. By making their entire service mobile, eliminating \u201cbrick-and- mortar\u201d locations and tellers, KOHO has a vision to eliminate costly fees associated with everyday banking transactions and use technology to help consumers simplify the day-to-day management of their finances. KOHO partners with Peoples Trust, a federally chartered financial institution who holds customers\u2019 deposits, Utah-based Galileo Processing handles transactions, and Visa issues the prepaid credit cards that function as KOHO customers\u2019 primary bank cards. With over 6000 watchlists, access to more than 12,000 verifiable documents, a no-code workflow for smooth integrations and 24\/7 support \u2014 all available through a single API \u2014 the complexity of KOHO\u2019s needs was a challenge Trulioo was able to approach with ease.<\/p>\n\n\n\n<p>As a Canadian financial services company, KOHO is required to meet the regulatory requirements of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), Canada\u2019s financial intelligence unit. \u201cWe are operating in a heavily regulated space, and with the ever-changing regulatory updates on obligations, it adds an additional layer of complexity to the business,\u201d said Eberhard. \u201cCompliance is something that we take very seriously at KOHO, and we cannot afford to get it wrong; it could make or break our business.\u201d<\/p>\n\n\n\n<p>As a company that facilitates increasingly larger volumes of transactions with their customers and entities across multiple jurisdictions within Canada, KOHO needed a robust identity verification solution with bank-grade compliance capabilities with no room for error. Governed by FINTRAC and having to meet stringent Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations meant that every customer onboarded into the KOHO system was required to undergo thorough identity screenings to ensure their customers are who they say they are. Given that AML is a multi-billion-dollar problem in Canada, it has become essential for financial services companies to implement ironclad solutions that mitigate the risk of financial fraud from entering their system. Trulioo was able to make this process smooth and secure through its country and regulation-specific workflows, ongoing monitoring, real-time analytics and global data sources.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-koho-partners-with-trulioo\">KOHO Partners With Trulioo<\/h2>\n\n\n\n<p>As a business that provides financial services entirely on mobile devices, KOHO placed great emphasis on perfecting their electronic customer onboarding process. Not only did they have to find a solution that would help them ease the burden of meeting their compliance due diligence, they also wanted a simple yet powerful solution that would integrate easily with their current onboarding process without creating any unnecessary friction for their customers. As a fintech company that prides itself on being nimble and fast, with exceptional customer experience at the forefront, they wanted to choose a partner who shared similar forward-thinking, innovative values as a company. It was a no-brainer when they selected the Trulioo identity verification solution.<\/p>\n\n\n\n<p>KOHO carefully evaluated other solutions on the market, but discovered how swift it was to integrate Trulioo into their systems and how much more advanced it was compared to others. KOHO chose Trulioo for its cost effectiveness, scalability, and effortless integration. \u201cWith Trulioo, we have completely taken out the mental and manual work needed to perform our due diligence,\u201d says Eberhard. \u201cOur company has high standards when it comes to the customer onboarding process. Because we are the first point of contact for our customers, it is mission critical that we get it right.<\/p>\n\n\n\n<div class=\"w-full bg-white h-[40px] lg:h-[80px]\"><\/div>\n\n\n<div class=\"not-post bg-white\">\n\t<div class=\"py-10 \">\n\t\t<div class=\"border-y border-green-900 py-10\">\n\n\t\t\t<div class=\"h1 font-numerals text-[12rem] select-none -mb-20 md:-mb-12 text-green-700\">&#8220;<\/div>\n\n\t\t\t<h5 class=\"h4 mb-4 leading-[1.3] max-w-fit\" >We found direct correlation between using Trulioo to help us reduce the complexity of onboarding \u2014 and getting more users and customers.<\/h5>\t\t\t\t<div class=\"p-xs text-green-700\">\n\t\t\t\t\tDaniel Eberhard, CEO &#038; Founder of KOHO\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<a href=\"https:\/\/twitter.com\/intent\/tweet?text=KOHO+counts+on+Trulioo+to+provide+a+swift+mobile+customer+onboarding+experience.\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"mt-6 mb-3 text-green-700 underline hover:no-underline lg:no-underline lg:hover:underline leading-none flex items-center\">\n\t\t\t\t<svg class=\"inline-block h-2.5 mr-2 text-red-500\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 6 9\"><path fill=\"currentColor\" d=\"m1.8.9a.9.9 0 10-1.8 0 .9.9 0 101.8 0m2.1 1.8a.9.9 0 10-1.8 0 .9.9 0 101.8 0m2.1 1.8a.9.9 0 10-1.8 0 .9.9 0 101.8 0m-2.1 1.8a.9.9 0 10-1.8 0 .9.9 0 101.8 0m-2.1 1.8a.9.9 0 10-1.8 0 .9.9 0 101.8 0\"\/><\/svg>\t\t\t\t<span>Inspire your followers and tweet this.<\/span>\n\t\t\t<\/a>\n\t\t\n\t<\/div>\n<\/div>\n\n\n<div class=\"w-full bg-white h-[40px] lg:h-[80px]\"><\/div>\n\n\n<p>\u201cTrulioo allows us to meet our compliance with ease, while providing a seamless customer onboarding experience. We found direct correlation between using Trulioo to help us reduce the complexity of onboarding \u2014 and getting more users and customers.\u201d<\/p>\n\n\n\n<p>With Trulioo identity verification, KOHO was able to remove the customer pain point of lengthy onboarding processes. \u201cFor a process that typically takes days at a bank to open an account, with identity documents after documents required to be submitted in-person, in-branch \u2014 to a process where our customer can sign up and be a KOHO customer in under three minutes on their mobile phone, is a major win for us.\u201d<\/p>\n\n\n\n<p>With big visions for growth beyond Canadian borders in the coming years, Eberhard points to the strong international data sources Trulioo provides for KYC compliant identity verification, AML services, and thorough understanding of local regulatory models to help them scale into international markets much faster: \u201cWhen we are ready to go international we can take Trulioo with us.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-koho\">About KOHO<\/h2>\n\n\n\n<p>Toronto-based KOHO Financial Inc. is a personal finance startup that offers a modern way for all Canadians to manage their personal finances. CEO Daniel Eberhard founded KOHO in 2014 with the vision of giving Canadians an alternative to traditional banking services.<\/p>\n\n\n\n<div class=\"not-post bg-white\">\n    <div class=\"py-20 text-left\">\n        <div class=\"mx-auto\">\n            <a href=\"https:\/\/content.trulioo.com\/flip-book\/351985\/886971\"  class=\"btn-text-md border border-green-500 bg-green-500 text-green-900 hover:bg-green-300 hover:border-green-300\"  rel=\"noopener noreferrer\" target=\"_blank\" >View full PDF<\/a>        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"Use Case: AML\/KYC Compliance\r\n\r\nLearn how Koho uses Trulioo to speed up customer onboarding, lower costs and stay compliant.","protected":false},"author":4,"featured_media":27330,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"resources-types":[4],"resources-topics":[368,5,7],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast 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